Billing, Pricing & Upgrades

This FAQ explains how billing, seats, pricing, and upgrades work in tamato.

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Plans & Seats

What is a seat in tamato?

A seat represents one licensed user in tamato.

Each seat allows one user to access tamato according to their assigned role (for example: Admin, Technician, or Employee).

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How much does a seat cost?

Please check the pricing on tamato's website.

Billing cycle is monthly or annual.

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How are seats charged?

Seats are charged based on:

• The number of seats selected

• Package selected (standard or premium)

If 0 seats are selected, the total price remains €0.00, and checkout cannot be completed.

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When does billing start?

• Billing always starts at the beginning of the month

• Each subscription runs for a full year

Example:

• Billing Cycle: 01.02.2026 – 31.01.2027

• Next Billing Cycle: 01.02.2027 – 31.01.2028

These dates are visible during checkout and in the Billing section.

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What does “Discount (Unused days in the current month)” mean?

If you add seats after the start of a month, tamato automatically applies a prorated discount.

This discount:

• Covers unused days of the current month

• Is calculated based on the Total Contract Value (TCV)

This ensures you only pay for the actual time the seats are in use.

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Billing Cycle & Charges

Your payment method is charged after you validate the payment and complete the order.

All future renewals are charged automatically at the start of each billing cycle.

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Does my subscription renew automatically?

Yes. Annual subscriptions renew automatically unless canceled before the renewal date.

Your access remains active until the end of the paid billing period.

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Taxes & Invoices

Why is VAT applied?

VAT is calculated based on your country and tax status.

Example:

• Germany: 19% VAT

The final total shown before checkout always includes VAT.

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Will I receive an invoice?

Yes.

• Invoices are generated automatically

• They are sent to your billing email

• They are available for download in the Billing section

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In which currency will I be charged?

All charges are processed in EUR (€) unless otherwise stated.

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Seat Changes & Flexibility

Can I add seats later?

Yes. You can add seats at any time.

• Additional seats are prorated for the current billing period

• Pricing adjustments are shown transparently before confirmation

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Can I remove seats?

Yes.

• Seat removals take effect in the next billing cycle

• Your current subscription remains unchanged until renewal

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Payment Method & Security

Why do I see a €0.00 / $0.00 validation charge?

This is a temporary authorization used to verify your payment method.

It is not a real charge and may briefly appear on your bank statement.

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Can I change my payment method later?

Yes. You can update your payment method at any time in the Billing section.

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Is my payment information secure?

Yes. Payments are handled by a certified payment provider.

tamato does not store full card details and follows industry security standards.

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Cancellation & Support

Can I cancel my subscription?

Yes. You can cancel at any time.

Your subscription remains active until the end of the current billing period.

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Are refunds available?

Annual plans are generally non-refundable, but access continues until the paid term ends.

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What happens if a payment fails?

If a payment fails:

• You will be notified

• A grace period applies

• Access is only restricted if payment issues remain unresolved

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Summary

tamato pricing is designed to scale with your team:

• Plans are billed per seat

• You pay based on the number of users and features you need

• Yearly billing offers the best value

• You can upgrade or downgrade as your maintenance needs change

For complete and current pricing details, visit the official pricing page on tamato.io